TIPS FOR GOOD SERVICE

Shipping Policy

Gardenovaboutique professionally ships surplus and industrial equipment from our main warehouse in France to customers across Europe and selected international destinations. Orders are typically processed within 2–5 business days after payment confirmation. Shipping methods may include standard parcel delivery, pallet freight, or specialized transport depending on the product size and destination. Delivery times vary by region, and customers are responsible for any applicable customs duties or import taxes on international orders. Tracking information is provided when available, and customers should inspect all shipments upon delivery and report any transport damage within 48 hours.

Return & Refund Policy

We offer a 30-day return policy for eligible unused and uninstalled items returned in their original condition and packaging. All returns require prior authorization from Gardenovaboutique before shipment. Return shipping costs are generally the responsibility of the customer, and approved returns are subject to a 20% restocking fee unless the return is due to an incorrect or damaged item. Refunds are processed within 10 business days after inspection and approval of the returned product. Custom, clearance, liquidation, and as-is items are non-returnable.

At Gardenova Boutique, we supply 100% brand-new professional and industrial machinery sourced directly from trusted manufacturers and authorized suppliers. All products sold on our website are covered by a manufacturer-backed warranty ranging from 3 to 5 years, as specified on each product page.

Warranty Coverage

The warranty covers:

• Manufacturing defects in materials and workmanship
• Mechanical or electrical failures occurring under normal professional use
• Defects present at the time of delivery

Warranty services may include repair, replacement of defective parts, or other corrective actions as determined by the manufacturer or authorized service partner.

Warranty Duration

• Minimum warranty period: 3 years
• Maximum warranty period: Up to 5 years
• Exact warranty length and terms are clearly stated on the individual product description.

What Is Not Covered

The warranty does not cover:

• Normal wear and consumable parts (e.g. saw blades, belts, filters, bearings)
• Damage caused by misuse, incorrect installation, or improper operation
• Failure due to lack of routine maintenance or use outside intended applications
• Unauthorized modifications or repairs
• Damage caused by accidents, power fluctuations, or environmental factors

Warranty Claims Procedure

To make a warranty claim:

1. Contact our support team before carrying out any repairs
2. Provide proof of purchase (order number or invoice)
3. Submit photos, videos, or diagnostic details if requested

Repairs performed without authorization may void the warranty.

Shipping & Service Terms

• Warranty service is provided through the manufacturer or their authorized service centers
• Transportation and onsite service costs may vary depending on manufacturer policy and location

Customer Support

Our team is happy to assist with warranty verification, claims, and service coordination.

Tel: +33 (0) 6 71 71 11 78
Email: support.client@gardenovaboutique.com