Shipping policy
At Gardenova Boutique, we ship industrial surplus equipment professionally and securely. All orders are handled with care to ensure safe delivery and clear communication throughout the shipping process.
Shipping Locations
We ship orders from our main warehouse in France to:
- Belgium, France, Germany, Ireland & the U.K
- European Union countries
- Selected international destinations
If your location is not listed or you require special logistics arrangements, please contact us before placing your order.
Shipping Origin
All orders are shipped from our main warehouse: Entrepôt Garonor – 11 Rue Robert Brémond, 93600 Aulnay-sous-Bois, France
Processing Time
- Orders are typically processed within 5–8 business days after payment confirmation
- Processing times may vary depending on product type, size, or special handling requirements
- Orders placed on weekends or public holidays are processed on the next business day
Shipping Methods & Carriers
Shipping methods depend on the size, weight, and destination of the order and may include:
- Standard parcel carriers
- Palletized freight
- Specialized transport for heavy or oversized equipment
Carrier selection is determined based on the most reliable and efficient option for your order.
Shipping Costs
- We are happy to offer free shipping on all orders.
- For oversized or heavy items, a custom shipping quote may be required
- Any additional costs related to special handling, liftgate service, or delivery appointments may be charged separately
Delivery Times
Estimated delivery times vary by destination and shipping method:
- France & Germany: 2–5 business days
- European Union, Ireland & the U.K: 3–10 business days
- International shipments: delivery times vary by destination
Delivery times are estimates and not guaranteed.
Customs, Duties & Taxes
For international shipments outside the European Union:
- Customs duties, import taxes, and fees are the responsibility of the customer
- Gardenova Boutique is not responsible for delays caused by customs clearance
Delivery & Inspection
- Customers are responsible for inspecting shipments upon delivery
- Any visible damage must be noted on the delivery receipt before signing
- Claims for transport damage must be reported within 48 hours of delivery, including photos of the packaging and product
Failure to report damage within this timeframe may result in claim rejection.
Failed Deliveries & Incorrect Address
- Customers are responsible for providing accurate shipping information
- Additional costs caused by failed delivery attempts or incorrect addresses will be charged to the customer
Order Tracking
Tracking information will be provided when available.
For freight shipments, tracking details may vary depending on the carrier.
Customer Support
For shipping questions or special delivery requirements, please contact us:
Business Hours: Monday – Friday, 09:00 – 18:00 (CET)